While we make every effort to make certain items will arrive to you in excellent condition, we recognize that at times, items do get damaged in transit or have manufacturing defects. Please contact us regarding any issue with an item you purchased from our facility and a staff member will follow up with instructions on how to handle your issue. Please note that we may request a picture of any damages for insurance claims. Please contact us within 14 days of shipping with any issues you have with your purchase. Please note that we do not GUARANTEE mint condition packaging on items. If package concern is an issue to you, please indicate your desires during the checkout procedure in the available comments field.